Qupa Microfinance Zimbabwe next-level banking with Musoni System

Qupa Microfinance, which is one of the leading Microfinance Institutions (MFI) in Zimbabwe, has gone live on the Musoni System. Improving customer experience is one of the primary drivers for this transition by Qupa and the Musoni Core Banking System has been proven to immaculately improve customer experience. Musoni’s decade-long experience offering the Core Banking System, Digital Field Application, and Open APIs was another huge boost for Qupa.

The financial services industry has experienced disruption on an unprecedented scale, forcing changes throughout the industry, making microfinance institutions to adapt and embrace a more agile, customer-centric environment. While some MFIs are struggling to keep up with rapidly changing customer demands and expectations, Qupa has embarked on the digitalisation journey that will enhance their product offering, improve customer satisfaction and set them apart from their competitors in the market.

Adopting the Musoni cloud core banking system has made it easier, faster and cheaper for Qupa to digitalise their operations. Even with unprecedented competitive pressure, Qupa can now respond and realise the inherent agility of the Musoni System and the need to prepare operations for a fast-paced and ever-changing future. They are also well poised to respond to the changing market conditions using Musoni digitalisation tools to grow and differentiate themselves in Zimbabwe.

Jade Takudzwa Tsokodayi, General Manager Qupa MicroFinance, said; “ We pride ourselves in creating happy people through service excellence. In order to delight our stakeholders, we need a robust core banking system that spreads happiness across the board. We chose the Musoni System as it complements our shared values of accountability, excellence and integrity. It is a robust core banking system that meets our needs. Our ambition is to provide financial assistance to the underserved individuals in Zimbabwe and anyone in need of development finance at a micro-level in a bid to improve everyone’s standard of living and Musoni enables us to do exactly that. Procuring the Musoni System which is cloud-based brings operational benefits, cost savings and provides Qupa with the scalability and flexibility to grow with our customers’ demands.”

Emily Njambi, Musoni’s Business Development Manager,  said; “It is an absolute delight to have Qupa on board who are a true pioneer in the Zimbabwe MFI sector. Adopting the Musoni System will relieve them of their existing manual operations that often result in inaccurate data capturing and processing. This system will improve Qupa’s operations in terms of accurate data capture & processing, detailed performance reporting and further customer outreach through the Digital Field Application (DFA)

About Qupa: Qupa Microfinance offers loans to individuals and SMEs in Zimbabwe. We have a wide range of loan products that include salary-based loans, project loans, order finance, business loans and agri-loans.Visit Qupa at https://www.zb.co.zw/qupa

About Musoni; Musoni is the leading digitalisation partner for microfinance institutions around the world: We help organisations improve their efficiency and extend their outreach through a variety of fintech solutions. These include a cloud banking system, digital field application, mobile payments module, and client banking app. We have over a decade of experience and now support 70+ organisations in 26 different countries. We take pride in our hands-on and personalised approach, with local teams in the Netherlands, Kenya, and Myanmar. 

Visit Musoni at https://musonisystem.com

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