ACEP Burkina Faso has long played a key role in supporting the country’s informal economy, working with small business owners, traders, and service providers across communities.

But behind the scenes, their teams were struggling. Outdated systems and manual processes were slowing their operations down. As was the case for many MFIs in the sub-region at the time, operations relied on manual tools, creating logistical challenges for the teams and contributing to delays in processes such as disbursements and report generation. Something had to change.

That change began when the ACEP Group decided to digitalise operations across its network, with ACEP Burkina Faso going live on Musoni in 2023. The MFI experienced a gradual but consistent stream of improvements in faster disbursements, cleaner data, and major time savings for its staff, and the impact didn’t go unnoticed among the other MFIs in the ACEP Group.

This transition wasn’t just about chasing digital trends but about delivering on their mission more effectively to support their end clients efficiently and promptly. Today, with Musoni’s cloud-based system in place, ACEP’s operations look very different, smoother and more efficient than they did previously.

“Musoni has empowered ACEP Burkina Faso to fully digitise our field operations while maintaining simplicity and control. With tools like the Task Management Module, digital field app, and seamless accounting integration, our teams work smarter, respond faster, and deliver more value to our clients.” – CEO, ACEP Burkina Faso

1. Loan officers have ditched the paper forms. They now capture client data digitally, right in the field, and no longer have to repeat the same work twice. Loan disbursements, which used to take time and follow-ups, are now processed faster. Clients get their funds faster, which means they can get back to business faster, too.
2. Before Musoni, ACEP Burkina Faso managed tasks manually using paper notes, spreadsheets, and verbal reminders. Now, with Musoni’s Task Management Module, teams can easily create, assign, and track tasks across operations. Loan officers can quickly identify and follow up with qualified clients, making workflows smoother and service faster.
3. Managing Anti-Money Laundering (AML) checks used to be complex and time-consuming. Today, ACEP leverages Musoni’s built-in blacklist module to screen clients more effectively. For even greater control, their technical team uses Musoni’s API to build advanced blacklist logic tailored to their risk rules, helping them stay compliant, save time, and reduce fraud risk.

At its heart, digitalisation on the Musoni platform isn’t just about ticking boxes. It’s about giving ACEP Bukina Faso and other financial institutions the tools to focus on empowering communities, supporting small businesses, and making financial services more accessible to the people who need them most. We believe that the transition to a cloud-based system like Musoni has positioned the MFI to serve its clients, grow, and adapt to changing client needs.

Thanks to the leadership and engagement of ACEP Burkina Faso’s teams, and with the valuable support of IT4Life as technical partner, the transition to Musoni was a success.

Ready to see how your MFI could benefit from going digital like ACEP? Let’s talk