MIFIDA’s Digital Transformation Journey: Achieving Success with the Musoni Digital Field Application

Microfinance Delta International Co., Ltd. (MIFIDA) reached a noteworthy milestone in their digital transformation journey by launching the Musoni Digital Field Application (DFA) to all Portfolio Managers. This success came after a successful pilot in early 2023, covering three regions: Yangon, Ayeyarwady, and Kachin. The adoption of the DFA across all MIFIDA branches has significantly increased the volume of unique users, with 75-100 active users on a daily basis. This expansion has translated into tangible benefits, such as improved field efficiency, higher data quality, and substantial cost reductions through reduced paperwork and printing.

Key Outcomes of the DFA Rollout:

1. Elevating Field Efficiency: The Musoni DFA has revolutionized field operations, streamlining processes for quicker and more efficient client interactions, leading to improved customer service and greater client satisfaction.

2. Elevating Data Quality: The DFA ensures that MIFIDA’s data is of the highest quality, making data collection, storage, and analysis more accurate than ever. This enables MIFIDA to make informed decisions and better tailor their financial services to client needs.

3. Reducing Tedious Paperwork: The Musoni DFA rollout significantly reduced paperwork, simplifying Portfolio Managers’ tasks and promoting a greener, more sustainable approach to business.

4. Cutting Printing Costs: Beyond enhancing efficiency and sustainability, the Musoni DFA has reduced printing costs, ensuring financial prudence and readiness for future growth and innovation.

Sander van der Heyden, CEO of Musoni, emphasized the broader impact: “The successful rollout of the Musoni DFA with MIFIDA is a testament to the potential of digital solutions in the financial sector. By boosting field efficiency, data quality, and sustainability, we’ve demonstrated how technology can drive financial success while benefiting organizations and the communities they serve.”

MIFIDA‘s success with the Musoni DFA exemplifies what can be achieved through dedication, teamwork, and a forward-thinking approach. Their journey illustrates how financial institutions can leverage technology to enhance customer experiences, reduce environmental impact, and achieve financial success. MIFIDA’s achievements are not only a victory for their organization but also for the clients and communities they serve, representing a promising future for MIFIDA and an exciting transformation in the world of financial services.

About MIFIDA: Microfinance Delta International Company Limited (MIFIDA) is a microfinance company, majority owned by a Japanese company, called Gojo & Company, Inc. Gojo is funded by Japan International Cooperation Agency (JICA), under the Japanese Ministry of Foreign Affairs. In 2015 MIFIDA and Gojo were made a joint venture company and got a license officially with license number 0247/2015. Visit MIFIDA at www.mifida-myanmar.com

About Musoni System: Musoni is the leading digitalisation partner for microfinance institutions worldwide. We help organisations improve their efficiency and extend their outreach through various fintech solutions. These include a cloud banking system, a digital field application, and a mobile payments module. We have over a decade of experience and now support over 70 organisations in 30 different countries. We take pride in our hands-on and personalised approach, with local teams in the Netherlands, Kenya and Myanmar. Visit Musoni at www.musonisystem.com

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