Massive congratulations to Zibuko Capital who won the Most Digitised MFI Award, in 2021 by the Zimbabwe Association of Microfinance Institutions (ZAMFI) Board and the Zimbabwe Microfinance Fund. Their tireless efforts to launch a Customer Facing Application (CFA), Whatsapp chatbot and Digital Field Application (DFA) resulted in them edging out other competitors who were nominated for the same award.
Founded in 2016, Zibuko started using the Musoni core banking system from their inception and have taken advantage of many of the advanced digitalisation tools that the Musoni System offers. They use loan appraisal checks to improve their loan decision making, the DFA enables their loan officers to work in offline mode in the field and data is synced once they are online. Musoni’s open API’s have enabled Zibuko to integrate their CFA and Chatbot option to their core banking system that has tremendously improved customer experience and simplified access to services for their customers.
Like many microfinance institutions using cloud banking systems, Zibuko Capital has also benefited from having all their data hosted in a centralised location. This makes it easier for the operations team to manage portfolio quality and track customer performance in real time.
Zibuko Capital has shown that having a modern core banking system is key to ensuring rapid growth and high customer satisfaction.
Elna Chikudza, CEO of Zibuko Capital said: “Musoni System provided us with an opportunity to leverage across various digital platforms and continue serving our clients virtually during the Covid-19 lockdown. They helped us build up our Zibuko Mobile app, a client-facing app which helped clients apply for loans and check the status of their accounts without the need to visit our offices. We are happy that through their digitalisation tools, we are now an award winning company.”
Polly Najori, Musoni System, Head of Implementations said: “We are so pleased to see Zibuko Capital reaching the potential we always knew they had. Their digitalisation strategy is paying off and to see them getting such a prestigious award is a joy for us to watch.”
About Zibuko Capital: Zibuko Capital is a Multi-Award Winning Micro Finance Institution offering long and short term Financial Assistance in Zimbabwe. Zibuko Capital was founded with a vision to fulfil the need for a more meaningful model to provide efficient financing to Zimbabweans in an environment where financial inclusion is low and barriers to traditional lenders are high.
Visit Zibuko Capital at https://zibuko.com/
About Musoni; Musoni System is the leading digitalisation partner for microfinance institutions around the world. We help organisations improve their efficiency and extend their outreach through a variety of fintech solutions. These include a cloud banking system, digital field application, mobile payments module, and client banking app. We have over a decade of experience and now support 70+ organisations in 24 different countries. We take pride in our hands-on and personalised approach, with local teams in the Netherlands, Kenya, and Myanmar.
Visit Musoni at https://musonisystem.com